You can rely on our services even after your purchase! You will receive a message containing a link shortly after the delivery. By opening this link you can watch the tutorial video that will help you during assembly and operation. If no videos are available, and you do not receive the link, you can record one yourself and get a special discount on your next purchase by sending us your video! We accept home-made videos, but please follow these suggestions:
- The video should be clear and not blurry
- Carefully read the Instructions Manual before recording the video, in order to be sure you will have followed all the correct steps for the product assembly and operation
- Both during the assembly and the operation, make sure you show all the steps. For example, if you are recording a video of a generator, show us how to start it, how to make connections and all functioning modes.
- The video must not be too long, but not too short!
- Please avoid recording close-ups of people in order to protect their privacy
Let's describe the full video creation by making an example: John purchases a petrol brush cutter. He starts by reading the Instructions Manual. He assembles the brush cutter by carefully following the Instructions and making sure he doesn’t miss any steps, while another person -his wife for example- shoots a video of the full process. Then, he tests the product and its functioning modes according to the intended use and the instructions for correct operation, while someone is recording all of it. Brush cutters work both with lines and discs so the video must show these two functions. After recording two or more videos, John uploads them by following our link. Our communications will follow.
Based on the product value, if we accept your video, you will get one of the following discounts:
What if we don't accept your video? Don’t give up hope!
- 15€ for products with a sales price up to 100€
- 30€ for products with a sales price up to 500€
- 45€ for products with a sales price up to 1000€
- 65€ for products with a sales price up to 2000€
- 90€ for products with a sales price over 2000€
If your video does not comply with the above suggestions but it shows the product operation, we will upload it as a demonstrative video and will grant you a discount anyway:
- 7€ for products with a sales price up to 100€
- 15€ for products with a sales price up to 500€
- 20€ for products with a sales price up to 1000€
- 30€ for products with a sales price up to 2000€
- 45€ for products with a sales price over 2000€
Available only when specifically shown
Everyone knows that paper instructions manuals are frequently lost. How many times have you needed the manual to disassemble a part for replacement or maintenance or better knowledge the product functioning but you forgot where the Manual was? For this reason, you will find our digital copy of the Instructions Manual very useful! You just have to access your Customer Area to have the Instructions Manual at hand whenever you want with no time limits. You can print it or view it on your PC, smartphone or tablet.