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I requested the rubber belt for the headstock rotation because it broke, along with a part. I was offered it under warranty, which I appreciate. They sent me a smaller belt, and it can't be installed. I requested another one, and they sent me the exact same one, even with the same reference number. I had sent videos, photos, frame number, etc., and the replacement is impossible to find. All of this has taken months...with a very slow process, both in shipping and communication. They are very friendly, but the service is terrible. If they had sent me the correct technical sheet, I would have ordered one online. Although I would have had to pay for it, it's not expensive, but at least I could have used the machine. Now I have a contraption worth over €300 in a workshop, and I have to go out of my way to buy a belt for which I can't easily obtain a replacement because I don't know the measurements. I also can't contact them again about this issue through this system...an experience I won't repeat.