Spare Parts + After-Sales Assistance
5% off
from the 2nd item
Prompt Delivery +
Free Shipment

Shipments

Free shipping*
Delivery is always FREE OF CHARGE for the entire AgriEuro product range (except for the purchase of spare parts and accessories) to most European Countries with very few exceptions that require an extra charge for transport. Delivery is NOT free for spare parts and accessories: a € 16.90 fixed charge will be applied for this kind of goods regardless of their size, weight and quantity.
Delivery throughout Europe
Below a general scheme resuming the AgriEuro delivery Countries with transport cost:
Delivery Country Transport cost of AgriEuro product range Transport cost of spare parts and accessories
All European Countries (except for the below listed) free of charge € 16.90
San Marino, Vatican City,Albania, Bosnia-Herzegovina,
Macedonia, Montenegro,Norway, Serbia, Switzerland
€ 60.00 € 75.00
5% discount
Delivery is free even for multiple purchases and, as an additional advantage, a 5% discount will be applied starting from the second product based on the price sequence. The discount cannot be applied to spare parts.
Courier shipment
We only ship through Couriers as this is the best shipment method.
Packaging
We look after your product to make sure you receive the best service. All products are shipped in their original packaging (if provided by the supplier). If the original packaging does not look safe enough to us, the product may be placed in a second box with additional protections (air cushions) to prevent shock damage.
Pallet shipments
All items that weigh over 25 kg are placed on top of a wooden pallet. This will protect the product when handled and transported. This also facilitates return and withdrawal procedures as re-packaging operations are easier. Thus, the product will return as safely as when it was originally shipped.
Hydraulic tail-lift delivery
For products that weigh over 80 kg, hydraulic tail-lift delivery is included in the price.
Warning: the hydraulic tail-lift option is only possible with big size trucks. Thus, this service is provided only for locations that can be accessed by medium-large trucks.
Lead time of delivery
The package leaves the warehouse by 1 working day from the payment receipt unless otherwise instructed on the product page.
The estimated delivery time is clearly shown on the product page: within 9/11 business days after shipment, Courier delays excluded.
Tracked shipments
When the parcel is shipped, the tracking number is sent to the Customer at his/her e-mail address, so they can check the shipment status. Please check your email inbox after the payment was issued.
Courier delivery delays
Please keep in mind that courier delivery delays may occur. Lead times are met in 90% of shipments. We suggest you always make the purchase a few days before the date when you actually need to use the product in order to avoid unpleasant consequences of possible delays.

ATTENTION!

The delivery takes place on the street level in proximity to the access to the customer’s property. This is only ensured in conditions of normal accessibility according to the standard vehicles used by the courier (large-sized vans or lorries). 

Products exceeding 60 Kg weight are delivered by means of large-sized trucks (approx. 2.50 m width) that can circulate on regular roads featuring 5-6 m minimum width.
In case of problems of accessibility to the customer’s delivery address, the courier’s vehicle will reach the nearest accessible area that is closest to the final delivery address.
The customer, aware of the difficulty encountered by the courier’s vehicles to reach his location, will arrange the collection of the goods and transport the parcel up to his location autonomously.

AGRIEURO SRL can not be held responsible for possible delays/failures to deliver due to unforeseeable circumstances or force majeure (for example in case of accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, heavy snowfalls and similar events) or due to causes attributable to the courier or for extra costs charged to the customer for the case in which an incomplete or incorrect address is provided.


DAMAGED GOODS DUE TO TRANSPORT
Despite the couriers AgriEuro collaborate with are very professional, the transport of goods containing metal parts, electric components or in general of a certain weight and volume may be subject to the risk of damage: shakes, tiltings, superimposition of parcels, hits and other can not be excluded a priori.

The regulations for the transport damages determine that the receipt of the goods delivered, without signing goods unchecked, with the due payment to the courier extinguishes the actions deriving from the contract, except for the case of fraud or serious fault of the courier. Actions of partial loss or damage that can not be recognized at the time of delivery are excluded, provided that in this latter case the damage is reported as soon as it is known and within the period of 7 days after goods receipt.

We therefore recommend to our customers to verifiy:

  • the presence of all parcels indicated in the tracking at the time of delivery
  • the integrity of all parcels. In case of any doubt about the integrity of the parcels, please ask the courier to sign the delivery document “goods unchecked” for damaged parcels in case there are visible scratches, deformations, openings or tamperings. In this case, you have to ask the courier for the possibility of signing “goods unchecked”, on the paper sheet or the palmtop specifying the option “damaged goods”. Without this specifying, we won’t be able to held the courier responsible for the damages caused.

The control of the received goods, intended as the control of the integrity and the completeness of the product and its equipment, has to be carried out right after the goods receipt so as to report possible discrepancy as soon as possible. Damages or discrepancies must be reported to the Company by means of the assistance procedure and the documentations (descriptive, illustrative or other) must be sent within 5 calendar days to enable the Company to intervene in 48 hours. AgriEuro will report these damages to the courier and guarantee the customer the replacement of the damaged product with a new one, or, when it is possible, the shipment of necessary spare parts to repair the damaged product without any cost charged to the customer and in due time.

AgriEuro reserves the right to agree otherwise with the customer if the control does not take place within seven calendar days of delivery.

*Delivery takes place on the street level, next to the gate or the entrance to the property, where the courier is required, according to the standard conventions on transport, to unload the product on the ground (no delivery to the floor or other specific methods).
Attention: delivery takes place with the standard lorry, therefore, the delivery will take place up to the recipient’s property only in the case of accessibility of these means up to it. In case of accessibility problems (e.g. roads too narrow for the passage of trucks, low bridges, bottlenecks, tight corners, etc …) the courier’s truck will deliver to the point accessible to him which is closest to the property.