The delivery takes place on the street level in proximity to the access to the customer’s property. This is only ensured in conditions of normal accessibility according to the standard vehicles used by the courier (large-sized vans or lorries).
Products exceeding 60 Kg weight are delivered by means of large-sized trucks (approx. 2.50 m width) that can circulate on regular roads featuring 5-6 m minimum width.
In case of problems of accessibility to the customer’s delivery address, the courier’s vehicle will reach the nearest accessible area that is closest to the final delivery address.
The customer, aware of the difficulty encountered by the courier’s vehicles to reach his location, will arrange the collection of the goods and transport the parcel up to his location autonomously.
AGRIEURO SRL can not be held responsible for possible delays/failures to deliver due to unforeseeable circumstances or force majeure (for example in case of accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, heavy snowfalls and similar events) or due to causes attributable to the courier or for extra costs charged to the customer for the case in which an incomplete or incorrect address is provided.
DAMAGED GOODS DUE TO TRANSPORT
Despite the couriers AgriEuro collaborate with are very professional, the transport of goods containing metal parts, electric components or in general of a certain weight and volume may be subject to the risk of damage: shakes, tiltings, superimposition of parcels, hits and other can not be excluded a priori.
The regulations for the transport damages determine that the receipt of the goods delivered, without signing goods unchecked, with the due payment to the courier extinguishes the actions deriving from the contract, except for the case of fraud or serious fault of the courier. Actions of partial loss or damage that can not be recognized at the time of delivery are excluded, provided that in this latter case the damage is reported as soon as it is known and within the period of 7 days after goods receipt.
We therefore recommend to our customers to verifiy:
The control of the received goods, intended as the control of the integrity and the completeness of the product and its equipment, has to be carried out right after the goods receipt so as to report possible discrepancy as soon as possible. Damages or discrepancies must be reported to the Company by means of the assistance procedure and the documentations (descriptive, illustrative or other) must be sent within 5 calendar days to enable the Company to intervene in 48 hours. AgriEuro will report these damages to the courier and guarantee the customer the replacement of the damaged product with a new one, or, when it is possible, the shipment of necessary spare parts to repair the damaged product without any cost charged to the customer and in due time.
AgriEuro reserves the right to agree otherwise with the customer if the control does not take place within seven calendar days of delivery.
*Delivery takes place on the street level, next to the gate or the entrance to the property, where the courier is required, according to the standard conventions on transport, to unload the product on the ground (no delivery to the floor or other specific methods).
Attention: delivery takes place with the standard lorry, therefore, the delivery will take place up to the recipient’s property only in the case of accessibility of these means up to it. In case of accessibility problems (e.g. roads too narrow for the passage of trucks, low bridges, bottlenecks, tight corners, etc …) the courier’s truck will deliver to the point accessible to him which is closest to the property.