All the products are shipped from Italy to each EU country. Our English page (www.agrieuro.co.uk) is specifically dedicated to our English-speaking Customers. Both the German, Spanish, the Italian and the English pages refer to the same company (AGRIEURO) based in central Italy, and our catalogue is shown in different languages according to the Customer’s needs and linguistic preferences.
Delivery in NOT free for “spare parts” and “accessories”: (a € 16,90 fixed charge will be applied for this kind of goods regardless of their size, weight and quantity.) The “In Stock” information is clearly shown on each product, except in the case of stock shortage which, instead, is indicated “Availability in xx days.” For product warranty reasons, we do not shit catalogue products in the “outlet” category abroad.
Delivery throughout Europe
Below is a general scheme summarising the countries where AgriEuro can deliver products and the respective transport costs:
All the countries that are not within the EU are determined by DAP policy (Delivery At Place). The shipping fees are € 90, wich include the export customs duties and the shipping cost from our warehouse to the delivery address that the Customer enters while placing the order. As regards the import taxes (VAT taxes included and possible custom duties) born by the Customer, they will be directly required by the competent customs office.
All products over 25 kg in weight are packed in a double box with cardboard spacer plugs at the bottom. This new packaging is environmentally friendly and 100% recyclable and is gradually replacing shipments that required to be fixed on a wooden pallet. This system will better preserve the integrity of the original packaging and of the product during sorting and transport operations; any return of withdrawal will also be simplified, by making repackaging easier and the return transport equally safe.
For products exceeding 80 kg in weight, we provide delivery by means of vehicles equipped with a tail lift, at no additional cost. Please note: the hydraulic tail lift is only available on large trucks, so the service is only provided at destination addresses accessible by medium/large trucks.
The items are normally shipped within 24/48 hours (business days) from the payment receipt, unless otherwise indicated on the product page. Estimated delivery times are those clearly indicated on the product page: within 9-11 working days from the time of shipment, except for courier delays.
Upon shipment, we will send you all the information you need by email, so that you can monitor the status of you delivery.
Sometimes couriers may not be as careful as they should be. In most cases the above-mentioned delivery times are easily met, but for unexpected reasons the delivery may be slightly delayed. The customer who makes the purchase is aware of this. We always recommend making the purchase a few days in advance, to prevent the occurrence of these circumstances from creating any difficulties.
Delivery takes place at street level, close to the accesso to the property, and is only guaranteed in conditions of safe accessibility by the means of transport used by the couriers (large vans or trucks). If the access is not possible, the vehicles shall deliver the product to the point where it can be safely accessed; the customer, aware if the difficulties in accessing normal vehicles to his home, shall take care of the transfer of the product to his property. In the event that the difficulty of access by theese means is omitted at the time of the orderm the courier is not excluded from requesting additional charges, which shall be borne by the customer. AGRIEURO SRL cannot be held responsible for delays or non-delivery due to unforesseable circumstances (such as accidents, explosions, fires, strikes, and/or lockouts, earthquakes, floods, heavy snowfall and similar events) or for causes attributable to the courier.
Although we rely on extremely professional couriers, the transport of goods containing metal parts, electrical componetns or of a certain volume and weight, puts the goods to the risk of damage: jolts, overturning, overlapping packages, knocks and more cannot be excluded.
Packages must be carefully checked on delivery
DAMAGED / OPEN / DIRTY / CLOSED PACKAGES WITH COURIER TAPE: have “good unchecked – damaged package (open, dirty, etc…)” written on the courier’s delivery document before signing. The signature with reservation, without this specification, will be generic and useless for the recognition of damages by the courier.
IN ANY CASE, any anomaly must be immediately reported to AgriEuro, through the appropriate assistance service, together with some pics of both the external and the inner original packaging along with the package protections contained inside the box, within a maximum of 5 days to provide the company a minimum margin of intervention of 48 hours. Agrieuro will take care of contesting the damage to the courier and guarantee to the customer the replacement of the damaged product, that is the sending of spare parts necessary to restore the damaged product, without any additional charge to the customer and within a reasonable time.
Agrieuro reserves the right to make different arrangements with the customer if the control does not occur within eight days from delivery.
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