RETURN AND REFUND POLICY (in accordance with the EU 2011/83/UE directive)
If you are an end user (this does not apply for VAT identification owners), you have the right to withdraw from the purchase contract within 14 days from the delivery date for whatever reason and you won’t have to provide an explanation or be penalised.
This right covers the whole transaction and not just some of the products in the order you wish to return. We refund the whole transaction amount. (AgriEuro also covers Delivery costs to the customer’s address).
You must notify your withdrawal decision to AgriEuro within 14 days from the delivery of the goods. You can also do this by logging in to your account. The customer will have to pay for the return shipping costs and choose a reliable courier because the goods will be traveling under the customer’s responsibility. Once we receive all the products included in the order, we will arrange the transaction refund as soon as possible (within 14 days at the most, according to the regulation). We normally refund the amount using the same payment method the customer used for the purchase.
WARNING: The goods must return in the same state as when the customer received them. The products must arrive in their original packaging and any form of extra packaging AgriEuro might have added, along with instructions manuals, accessories and whatever items they originally came with.
You will be held responsible if the value of the goods decreases as a result of mishandling them or using the goods in ways that don’t suit their nature, features and purpose.
If a product has been used by you, it is subject to depreciation as when it is put back on sale it will have a "used product" status. This means its money value will be decreased. The same if the original packaging is missing or damaged to the point that a new one must be purchased from the vendor.
If you return a USED product, it will undergo commercial depreciation and at that point, it can only be sold again as used equipment. In that case, the product value will decrease. This also applies to products that return without the original packaging or products that are somehow damaged and must be ordered and purchased again from the manufacturer.
Customers must return goods at their charge to our Logistic Department, by means of their own courier, within 14 days from the date of the withdrawal communication. The return freight expenses are at the Customer's charge.
SUPPLIER'S RIGHT OF WITHDRAWAL
AGRIEURO can recede from the sales agreement within 30 days from the order placement date by sending the Customer a written communication of the recess reason.
a) If it is not possible to ship the order as it is not available even if the unavailability is temporary for the ordered product.
b) For extraordinary reasons that make it impossible to accomplish the business deal in the normal established conditions and procedures.
In this event, the Customer will receive the full amount paid in the scope of the business deal.